Today was rather horrible at work. I spent the day fielding calls from justifiably angry customers.
My employer, a notorious insurance super giant that is hated across the world, has decided, in it's infinite wisdom to deny merit based pay raises ( not bonuses ) to it's employees that have shown that they are loyal to the company and work hard to give the customers a good experience. These are the same employees that are fielding calls from angry customers.
Several weeks ago, well before the news broke the story about the bonuses that were going to be paid, we were told that every employee that was scheduled for a bonus * in every department except for personal lines * was still going to get that bonus. Those who worked in personal lines got a hearty thank you and oh... remember those annual reviews that you sweat over so that you can make enough money to comfortably pay your rent? Yeah, you won't be getting those. We have to look good on the books because we want to be able to sell you! How about you get a nice thank you from us, and we'll be sure to continually act like we have no conscience and no understanding how the average american must feel, and make you take those phone calls. Oh, and go get 'em.
Once again my employer has made it so that I have to take angry calls from the average american. I not only have to let them abuse me on the phone, and believe me they do. The only ones that I can hang up on are the ones that use profanity. Otherwise I have to sit there and take it.
I could work doing phone sex and take less abuse for a lot more money.